WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.

HOW DO I APPLY FOR THE RETURN?

• You must notify us within 7 days of delivery by calling at 0309-5551498. At Hafiz, we look at each dispute on a case-by-case basis and try to be fair to both parties.
• The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at 0309-5551498 within 7 days of purchase before any claims can be processed.
• Please note that customers are responsible for the cost of returning the items to us & also the shipping charge of 250will be added when we ship the item back to you.

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns within 5-7 working days of receipt. 
• During busy sale events please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND? 

• Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund in the form of store credit.
• In the case of refund shipping and handling charges will not be refunded. 
• The minimum period for processing a refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• An exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0309-5551498.